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This review was last updated: 2018-08-16T00:00Z
Tým Casino Guru zhodnotil kasino Lucky Nugget Casino po důkladné analýze stížností hráčů a obchodních podmínek kasina. Bohužel reputaci kasina musíme hodnotit jako podprůměrnou, protože jsme našli poměrně vysoké množství oprávněných stížností týkajících se problémů při výběru výher nebo porušení obchodních podmínek, které nejsou vždy vyřešeny k spokojnosti hráčů. Pokud se kasino nezlepší a nebudeme moci upravit naše hodnocení a doporučujeme hrát v kasinech s lepším hodnocením reputace. Přečtěte si celou recenzi s podrobnými informacemi o těchto stížnostech, procesu výběru nebo Lucky Nugget Casino bonusů.
Complaints about Lucky Nugget Casino and related casinos (44)
We have conducted extensive research on the we and as a result we have found following 44 complaints on Lucky Nugget Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Lucky Nugget Casino a Sporná reputation.
Direct complaints about Lucky Nugget Casino casino
No reaction policy, good regulator
Černé body: 250
Failed payment transaction.
Player complained that after he made a deposit to the casino and the money was deducted from his bank account it was not credited to his player's account. The casino was not giving him any answers concerning this issue.
This complaint is from 8/2014
Disputed amount: 100 € (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Several requests for the same verification documents.
Player complained after he asked for a withdrawal the casino kept asking him to send again and again the verification documents because they said they hadn't received them. The withdrawal processing was taking too long.
This complaint is from 12/2015
Disputed amount: 2 400 $ (bonus money) Read more on: askgamblers.com
Čtěte více
Failed self-exclusion
Černé body: 0
Failed self-exclusion.
Player complained he kept receiving offers from the casino even though he had asked to be excluded from the casino and all the affiliated casinos.
This complaint is from 3/2015
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
Sin from the past
Černé body: 0
Sin from the past.
Some of the complaints from before 2014: Player complained he played with the bonus, broke terms and conditions by mistake, the casino gave him a second chance and set his balance to original value, player then won some money but the casino cancelled his winnings without explanation; Bonus conditions breached, all funds confiscated;
This complaint is from 1/2013
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
Complaints on related RubyFortune (Same affiliate)
Failed self-exclusion
Černé body: 473
Failed self-exclusion.
Player complained that he opened an account with Ruby Fortune because he was not aware of the fact that it was in the same group of casinos that the one he had self-excluded himself from. He complained about the fact that the casino discovered this only 2 days later and in the meanwhile he won some money. He said he was not aware he shouldn't have played there and the casino didn't warn him in time so it was the casino's fault and they should pay him his winnings. No more update since then.
This complaint is from 8/2014
Disputed amount: 473 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Casino ingnored notarized documents.
Player complained that after he won some money and asked for a withdrawal, the casino asked him for notarized documents. However after the player sent them the documents the casino asked for the contact info of the notary person. Player gave them everything they requested, provided the documents certified by a new notary but the casino was not replying. No more update since then.
This complaint is from 7/2016
Disputed amount: 903 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Winnings confiscated,account blocked without explanation.
Player complained that after he asked for a withdrawal, sent all the required documents to the casino and after they were approved, the casino took his winnings and blocked his account without any explanation. No more update since then.
This complaint is from 8/2018
Disputed amount: 252 $ (bonus money) Read more on: askgamblers.com
Čtěte více
Sin from the past
Černé body: 0
Sin from the past.
Technical glitch while playing on his iPad; Extremely long process of verification (one month); Delayed payment; Bonus T&C breach accusation without relevant proofs and winnings confiscated; Lost deposit payment.
This complaint is from 1/2014
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
Complaints on related CabaretClub Casino (Same affiliate)
No reaction, good regulator
Černé body: 250
Missing funds from bank account.
Player complained that a sum of money got deducted from his bank account on behalf of Bayton Ltd (casino owner) but he claimed he had never made such transaction. No reaction from the casino, no more update since then.
This complaint is from 6/2018
Disputed amount: ?? (bonus money) Read more on: thepogg.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Winnings cancelled without relevant reason.
Player complained he won some money, the casino congratulated him and asked him for standard documents, but when the player later went to check the status of his withdrawal he found his account was suspended, decision of the management. His winnings were cancelled, only deposit returned. The player was not aware of any wrongdoing from his side. No reply from the casino, no more update since then.
This complaint is from 1/2018
Disputed amount: 7 250 € (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction, good regulator
Černé body: 250
Winnings stopped for withdrawal, player was asked to chose different payment provider twice.
Player complained that after he asked for a smaller withdrawal he was asked to chose a different pyment provider from the one he used to deposit funds. He then asked for a bigger withdrawal, was asked to send additional documents for security check and was asked again to chose a different payment provider.Until then his account stayed suspended. No reaction from the casino, no more update since then.
This complaint is from 7/2016
Disputed amount: 5 500 € (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Delayed payment, account locked.
Player asked for a withdrawal, passed the security checks, the casino contacted him via phone to confirm all, but 10 days later he was still waiting for his withdrawal and the casino support was not able to give him any time frame. He later updated the comlaint saying that his account got suspended after the complaint had been made. No reaction from the casino, no more update since then.
This complaint is from 9/2015
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
Complaints on related JackpotCity Casino (Same affiliate)
No reaction policy, good regulator
Černé body: 250
Granddaughter opened a false account and made a deposit, the casino refuses to cancel it.
This person complained that his/her underaged family member opened a false account and made a deposit from a prepaid card. The damaged person asked the casino to void it and return the funds to the prepaid card but the casino claimed it was not possible and was not replying to the damaged person.
This complaint is from 5/2014
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Account closed, winnings suspended.
Player complained that he was a regular player at the casino, won and lost money, always was paid, but the last time he asked for a withdrawal he had not been paid for over a month and then his account was suspended. No reaction from the casino, no more update since then.
This complaint is from 5/2018
Disputed amount: 9 500 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Account closed without any explanation.
Player complained that after he asked for a withdrawal of some of his winnings and after he sent to the casino all the demanded documents the casino first told him his account was verified and withdrawal would be processed but at the same time his account got locked. The only reply he had was that it was a casino's management decission. No reaction from the casino, no more update since then.
This complaint is from 2/2018
Disputed amount: 5 003 € (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
T\C breach accusation, account locked without any explanation.
Player complained that after he won some money he asked for a withdrawal and he received an email saying the withdrawal was in progress. But one month later he still wasn't paid, so he spoke to casino's live chat and was informed that he was not going to be paid because he broke the terms and conditions. However, no one was able to tell him how was it so. His account got locked. No reaction from the casino, no more update since then.
This complaint is from 1/2018
Disputed amount: 28 691 kr (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
All funds seized without relevant reason, deposit returned.
Player complained that after he won a bigger amount of money and asked for a withdrawal, the casino asked him to send stamped documents for security checks. Player did so and his account was approved. However later he was informed that only his deposit would be returned and that he was banned from their site, a decision of the casino's management. Player was not aware of breaching any terms and conditions. No reaction from the casino, no more update since then.
This complaint is from 1/2018
Disputed amount: 24 831 kr (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Bank account in jeopardy.
Player complained that on the transactions with the casino appeared other company name than is the casino's and so he wasn't aware that his bank didn't accept gambling and therefore his bank account was in jeopardy. He received no support from the casino. Casino replied very sparsely. No more update since then.
This complaint is from 7/2017
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Payment processing issues.
Player complained he had made some deposits onto his player's account but it didn't appear there. The casino told him he would receive his deposit back but he didn't have any update about the progress since. No reaction from the casino.
This complaint is from 4/2016
Disputed amount: 50 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Payment processing issues.
Player complained that after he tried to deposit some money and after 2 of his bank cards got rejected the amounts were deducted from his bank account. He asked for the funds to be returned to his account but the casino's finance department is slow with processing. No reaction from the casino, no more update since then.
This complaint is from 2/2016
Disputed amount: 140 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Joint bank account, issues with verification process.
Player complained he had issues with the casino and withdrawing his winning because his ex partner used the same bank account for gambling and the casino had issues with his security checks. No reaction from the casino, no more update since then.
This complaint is from 12/2015
Disputed amount: 700 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Promoted bonus not given.
Player complained he had received a paper offer from the casino via post but when he claimed it he was told that such offer didn't exist. The casino representatives told him he must had mistaken the casino but player refuses this. No reaction from the casino, no more update since then.
This complaint is from 10/2015
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Withdrawal issues, casino not replying.
Player complained that after he asked for a withdrawal, the casino asked him to send documents for security checks. The player provided to the casino everything but after that, he didn't hear anything back from them.
This complaint is from 8/2015
Disputed amount: 170 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Promoted bonus not given.
Player complained he received a bonus offer via post that was to expire in about a month but after he inquired about it with the casino live chat he was told that no such offer is valid anymore. Player informed the chat support that he was going to submit a complaint because it seemed like fraudulent offer and ended the chat. No reaction from the casino, no more update since then.
This complaint is from 7/2015
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Funds disappeared.
Player complained when he checked his account a day later the remaining balance was changed. He contacted the live support who told him someone else must've been playing with his account but still put some funds back to his account. Player requested to have his gaming sessions to be checked but was hopeless with the casino. No reaction from the casino, no more update since then.
This complaint is from 7/2015
Disputed amount: 5 000 kr (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Misleaded player.
Player complained that the casino live chat kept misleading him so that he would deposit more and more in order to get a bonus but in the end he didn't get anything better and he wants his deposit to be returned. Player was outraged. No reply from the casino, no more update since then.
This complaint is from 3/2015
Disputed amount: 300 $ (bonus money) Read more on: askgamblers.com
Čtěte více
Sin from the past
Černé body: 0
Sin from the past.
Sin from the past include: Partial payout of the winnings, the rest was cancelled due to a management decission; Winnings cancelled without any explanation;
This complaint is from 1/2012
Disputed amount: 38 000 $ (bonus money) Read more on: askgamblers.com
Čtěte více
Complaints on related RiverBelle Casino (Same affiliate)
No reaction policy, good regulator
Černé body: 250
Winnings cancelled, account blocked without any explanation.
Player complained that he had sent all the requested documents by the casino but his winnings got cancelled and his account blocked. The only thing the casino told him was that it was a manager's decision. No reaction from the casino, no more update since then.
This complaint is from 6/2018
Disputed amount: 709 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
All funds seized without relevant explanation.
Player complained that after he asked for a withdrawal and sent to the casino the requested certified documents he didn't hear anything back from the casino. He then received a response where he was accused of a bonus abuse, all winnings were seized, only deposit returned. Player was convinced that he had not violated the terms. No reaction from the casino, no more update since then.
This complaint is from 3/2018
Disputed amount: 10 017 kr (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
All funds seized, account locked after the player asked for a withdrawal.
Player complained that after he asked for a withdrawal of his winnings and after the casino told him the payment transfer was on the way to him he was contacted by the casino and was told that actually there were some disputed amounts on his account, therefore, his withdrawal was cancelled, all funds were seized. Player said he would be fine if the casino kept the disputed amount and paid him the rest but his account got blocked. No more update since then.
This complaint is from 12/2015
Disputed amount: 27 000 $ (bonus money) Read more on: askgamblers.com
Čtěte více
Uncertain case, good regulator
Černé body: 100
Missing funds, technical glitch.
Player complained that after he gained a special feature he was logged off from the casino, but not from the internet, and after he logged back his advantage was gone. This was not the first time this kind of glitch happenned to him, however the casino blamed his internet connection and offered him a small copensation. Later, the player still didn't have any solution to his issue. No more update.
This complaint is from 8/2014
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
Technical glitch
Černé body: 0
Technical glitch while playing on mobile device.
Player complained he played a game on his mobile phone and after he won free spins the game stopped working. Player said that he had open stakes on this game and it was the only one that stopped working via his phone. The casino support was not replying with any final solution. No more update since then.
This complaint is from 10/2016
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
Sin from the past
Černé body: 0
Sin from the past.
Cases included: Failed self exclusion; Player didn't want any bonus for his deposit but still got one and he was unable to withdraw funds; Player complained that after he won a bigger amount he was able to withdraw only an amount of 6x of his 1st deposit and was not aware of this before; Failed self-exclusion - the casino let the player make deposits even though he had sefl-excluded himself from a sister casino;
This complaint is from 1/2014
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
Complaints on related Spin Palace Casino (Same affiliate)
No reaction, good regulator
Černé body: 250
Account suspended, winnings locked.
Player complained that he had played at the casino for the 1st time, provided them personal bank info, the player with bonus, won some money but the next day his account was locked and casino's management was overseeing his account. The player had no more info about the reason for this action and was confused. No reaction from the casino, no more update since then.
This complaint is from 5/2018
Disputed amount: 180 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction, good regulator
Černé body: 250
Unpaid winning via cheque.
Player complained he had asked to receive his winnings via check but it got refused by his bank. No reaction from the casino, no more update since then.
This complaint is from 8/2018
Disputed amount: A$7 000 (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction, good regulator
Černé body: 250
System discrepancy of remaining cash.
Player complained there was an issue with he casino's systém and he found discrepancies as for his withdrawal amounts. No reaction from the casino, no more update since then.
This complaint is from 8/2017
Disputed amount: 22 000 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction, good regulator
Černé body: 250
Withdrawal suspended for no reason.
Player complained that at first he was expecting a payment of his winnings withdrawal but later he found out it was suspended by the casino management and he was not aware of the reason why. No reaction from the casino, no more update since then.
This complaint is from 7/2017
Disputed amount: 960 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction, good regulator
Černé body: 250
Unpaid winnings, payment lost.
Player complained he was expecting a payment of his withdrawal request that had been approved but there were issues with the transfer. Casino sent him an incorrect transmit number so the layer was unable to track it down. The last information said his case was escalated to the casino's operations team. No reply from the casino, no more update since then.
This complaint is from 2/2017
Disputed amount: 5 000 $ (skutečné peníze) Read more on: askgamblers.com
Čtěte více
No reaction, good regulator
Černé body: 250
Long withdrawal processing.
Player complained about an extremely long withdrawal processing. The casino told him they had issues with the payment provider. No reaction from the casino, no more update since then.
This complaint is from 1/2017
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction, good regulator
Černé body: 250
Issues with identity documents.
Player complained the casino requested a certified proof of identity from him after ha changed his home address.His winnings were stopped until then. But the player said it had already been verified. No reaction from the casino, no more update since then.
This complaint is from 7/2016
Disputed amount: A$6 000 (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction, good regulator
Černé body: 250
Issues to unsubscribe from notifications.
Player complained he tried to unsubscribe himself from receiving notifications from the casino and he was hoping to close his account. No reaction from the casino, no more update since then.
This complaint is from 12/2015
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction, good regulator
Černé body: 250
Unauthorized withdrawal from credit card.
Player complained he had created an account with the casino but was never able to login. He then found out that the casino deducted a payment from his credit card without his authorisation. Playerd said the casino didn't have any records of an account on his name. No reaction from the casino, no more update since then.
This complaint is from 5/2015
Disputed amount: A$50 (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction, good regulator
Černé body: 250
Winnings cancelled, technical issue.
Player started to play a free bonus game, after he used it he could continue if he deposited some funds. Player complained he had deposited several times, but when he was close to winning he was not able to deposit anymore, the system wouldn't allow him to do so. The player spoke to live chat about this issue but received an inequal compensation for his loss. No reaction from the casino, no more update since then.
This complaint is from 10/2014
Disputed amount: 40 $ (bonus money) Read more on: askgamblers.com
Čtěte více
No reaction policy, good regulator
Černé body: 250
Sins from the past.
Cases like: Failed self-exclusion ; Extremely long withdrawal processing and player'verification; Bonus conditions breach accusation;
This complaint is from 5/2014
Disputed amount: ?? (bonus money) Read more on: askgamblers.com
Čtěte více
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