Euro Palace Casino recenze

Hráči ze Spojených států amerických nejsou akceptováni
6.0 Rating
Sporná
Reputace
Hráči ze Spojených států amerických nejsou akceptováni
Sporná
Reputace
This review was last updated: 2018-06-28T00:00Z  

Tým Casino Guru zhodnotil kasino Euro Palace Casino po důkladné analýze stížností hráčů a obchodních podmínek kasina. Bohužel reputaci kasina musíme hodnotit jako podprůměrnou, protože jsme našli poměrně vysoké množství oprávněných stížností týkajících se problémů při výběru výher nebo porušení obchodních podmínek, které nejsou vždy vyřešeny k spokojnosti hráčů. Pokud se kasino nezlepší a nebudeme moci upravit naše hodnocení a doporučujeme hrát v kasinech s lepším hodnocením reputace. Přečtěte si celou recenzi s podrobnými informacemi o těchto stížnostech, procesu výběru nebo Euro Palace Casino bonusů.

Rezidenti
ze Spojených států amerických
Not accepted
IP adresa
ze Spojených států amerických
Not blocked
Použití
VPN
Povoleno
Jazyk
webu
anglicky (+9)
Live Chat
Language
anglicky (+1)
Email Support
Language
anglicky (+1)
Bonus bez vkladu
Nedostupný
Vstupní bonus
Nedostupný
Platební metody
Zobrazit všechny (15)
Výrobci her
Vlastník
Digimedia Ltd
Založeno
2010
Limit výběru
Neomezený
Licenční orgán
Malta
Perfektní
Zajímavá fakta
  • Středně velké kasino populární v Německu, součást skupiny Digimedia
Pro
  • Výběry peněz jsou bez limitu
Proti
  • Velmi složitý ověřovací proces před rokem 2016
  • Přísné bonusové podmínky

Complaints about Euro Palace Casino and related casinos (19)

We have conducted extensive research on the we and as a result we have found following 19 complaints on Euro Palace Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Euro Palace Casino a Sporná reputation.

Sporná reputace kasina
Direct complaints about Euro Palace Casino casino
Delayed payment, status unknown
Černé body: 300
The player was asked to send his document more than 3 times. The support was not helpful at all.
However, the player did no wait more than 10 days before placing the complaint. Later he was ensured he should receive his money in a few days.
 
This complaint is from 6/2015
Disputed amount: 3 000 $ (skutečné peníze)
Read more on: askgamblers.com
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No reaction, good regulator
Černé body: 250
The player was accused of irregular activity. However, the casino did not provide any evidence.
The player tried to contact support term, but he was unable to get an answer and his account was locked.
 
This complaint is from 3/2015
Disputed amount: 500 $ (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Černé body: 160
The player was asked to send verification documents multiple times. Delay payment- unknown status.
The player made a withdrawal request, later on, the amount was returned to his casino account. The uncertain case we are not sure whether the player received his money or not.
 
This complaint is from 5/2015
Disputed amount: 1 600 $ (skutečné peníze)
Read more on: askgamblers.com
Čtěte více
Complaints on related All Slots Casino (Stejný vlastník)
Insufficient evidence from casino
Černé body: 4467
The casino paid the player 8000€. Then he won gain 7670€ make a withdrawal and they accused him of playing ins shared environment. The account was blocked.
This answer from the casino is highly suspicious. This general accuse was one from many same and the casino refused to write any details, they also did not provide proper evidence. Highly unprofessional from the casino.
 
This complaint is from 9/2014
Disputed amount: 7 670 € (skutečné peníze)
Read more on: askgamblers.com
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Insufficient evidence from casino
Černé body: 2500
Extremely long withdrawal process. The casino response did give any helpful information or details about why they had a problem to verify the account.
They even accused him of playing in the shared environment and breaching the terms and condition. However, no evidence showed.
 
This complaint is from 8/2015
Disputed amount: 5 000 $ (skutečné peníze)
Read more on: askgamblers.com
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Insufficient evidence from casino
Černé body: 1917
After winning in this casino, the player even got congratulation email, he was unable to get his money without a reason.
The casino did not respond to his emails. Later when he placed official complaint the casino responded saying the player used irregular pattern, therefore, all funds were confiscated. However, no evidence showed.
 
This complaint is from 11/2014
Disputed amount: £2 918 (skutečné peníze)
Read more on: askgamblers.com
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Insufficient evidence from casino
Černé body: 1350
The casino refused to pay winnings and closed player account with uncertain reason.
The player was accused of playing in a shared environment. That's breaching terms according to the casino and they confiscated all the winnings. However no proper evidence was showed, therefore this is highly suspicious.
 
This complaint is from 11/2014
Disputed amount: 2 443 € (skutečné peníze)
Read more on: askgamblers.com
Čtěte více
Insufficient evidence from casino
Černé body: 825
A bit more complicated complaint when the player used not own credit card to deposit.
It was friend credit card and he has a handwritten letter with friend approval. The problem is that the casino took a deposit from this card and when there was some balance on the account the simply closed it. Because of breaching terms. They should either return the deposit or let his account open with the balance. However, the evidence is missing.
 
This complaint is from 11/2015
Disputed amount: 1 650 $ (skutečné peníze)
Read more on: askgamblers.com
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Delayed payment, status unknown
Černé body: 350
Extremely long withdrawal process, more than 6 months waiting.
The player is constantly getting the emails asking him for ID documents, sometimes 2-3 times a day. The casino responded but with no details or excuse.
 
This complaint is from 12/2015
Disputed amount: 3 500 $ (skutečné peníze)
Read more on: askgamblers.com
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Uncertain case, good regulator
Černé body: 250
Complaint about delay payment from Januar 2018.
The withdrawal request was made in December 2017. Delay payment with unknown status, The casino never responded.
 
This complaint is from 1/2018
Disputed amount: 2 500 € (skutečné peníze)
Read more on: askgamblers.com
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Uncertain case, good regulator
Černé body: 100
The player was accused of using irregular pattern. The casino refused to pay win or returning deposit 200€.
The player was not ever of breaching any terms. Also, no proper evidence was shown. The casino has either very strict terms or is trying to accuse the player of random violation. Unprofessional behavior.
 
This complaint is from 9/2014
Disputed amount: 812 € (skutečné peníze)
Read more on: askgamblers.com
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Delayed payment, status unknown
Černé body: 100
Again issue about using 3rd party card to deposit. The casino accepted deposit but does not want to pay winnings.
The casino responded that they would refund the deposit. It is not clear if they did. The player had written approval that he had right to use the credit card, The terms about using 3rd party card are unclear as they not accepted written approval this time but they probably did in past.
 
This complaint is from 4/2015
Disputed amount: 650 $ (skutečné peníze)
Read more on: askgamblers.com
Čtěte více
Černé body: 0
Delay payment with unknown status.
However, the casino responded and tried to resolve the situation. They promised the payment will reach players account in few days. It was taking longer than expected from unknown reason, we are still not sure if the player received the payment or not.
 
This complaint is from 4/2017
Disputed amount: 1 800 $ (skutečné peníze)
Read more on: askgamblers.com
Čtěte více
Complaints on related Wild Jack Casino (Stejný vlastník)
Failed self-exclusion
Černé body: 450
Failed self-exclusion, account blocked
Player requested a refund after he self-excluded himself from a sister casino but was still able to deposit in Wild Jack Casino. Casino replied the requested amount is below withdrawal limit, therefore, the player should've waited for his exclusion period to be over (6months) in order to access his deposit again. Casino refused to return his deposit.
 
This complaint is from 4/2015
Disputed amount: 450 $ (skutečné peníze)
Read more on: askgamblers.com
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Uncertain case, good regulator
Černé body: 100
Deposited via bitcoin, was never credited.
Player complained he had deposited via a bitcoin transaction but the funds were never added to his account. After he contacted the customer service they kept telling him they would look into it. Uncertain case, no more update since then.
 
This complaint is from 1/2018
Disputed amount: ?? (skutečné peníze)
Read more on: thepogg.com
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Failed self-exclusion
Černé body: 0
Failed self-exclusion.
Player complained he had self-excluded himself from a sister casino and still he was able to create a new account in this casino. Casino replied that it was true that he had self-excluded himself but he hadn't admitted any gambling problems so only the account in the first casino was blocked but he was free to play in sister casinos. An uncertain case, the player turned to gambling commission for further assistance. No more update since then.
 
This complaint is from 5/2015
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Čtěte více
Complaints on related Vegas Palms Casino (Stejný vlastník)
Uncertain case, good regulator
Černé body: 100
Player's money deducted from their account. The casino claims it was due to a payment error.
Player's money was deducted from their account. The casino claims it was due to a payment error and they tried to reach the player for some time. The player states they were never contacted by any casino representatives. The complaint remains unresolved. No update since then.
 
This complaint is from 12/2014
Disputed amount: ?? (skutečné peníze)
Read more on: askgamblers.com
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Uncertain case, good regulator
Černé body: 100
Porušení bonusových podmínek, zkonfiskovan celý zůstatek.
Player did not receive refer a friend bonus. The casino states the friend did not register correctly. According to the player, this is wrong because the friend received a bonus. No update since then.
 
This complaint is from 11/2014
Disputed amount: 10 € (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Černé body: 100
Casino made it difficult for the player to withdraw money from their account.
The player tried to withdraw money from their account, the casino requested additional information. After sending in all required information several times and chat with one of the casino's managers, the player received their money. However, the amount was slightly higher than requested which left the player frustrated.
 
This complaint is from 9/2014
Disputed amount: 400 $ (skutečné peníze)
Read more on: askgamblers.com
Čtěte více
Show 9 more complaints

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

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Euro Palace Casino platební metody

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Keno
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