Hráči ze Spojených států amerických nejsou akceptováni
This review was last updated: 2018-06-28T00:00Z
Tým Casino Guru zhodnotil kasino Euro Palace Casino po důkladné analýze stížností hráčů a obchodních podmínek kasina. Bohužel reputaci kasina musíme hodnotit jako podprůměrnou, protože jsme našli poměrně vysoké množství oprávněných stížností týkajících se problémů při výběru výher nebo porušení obchodních podmínek, které nejsou vždy vyřešeny k spokojnosti hráčů. Pokud se kasino nezlepší a nebudeme moci upravit naše hodnocení a doporučujeme hrát v kasinech s lepším hodnocením reputace. Přečtěte si celou recenzi s podrobnými informacemi o těchto stížnostech, procesu výběru nebo Euro Palace Casino bonusů.
Rezidenti ze Spojených států amerických
IP adresa ze Spojených států amerických
Všechny jazyky webu
anglicky francouzsky italsky německy španělsky finsky norsky portugalsky řecky švédsky
Live Chat Language
All livechat languages
Email Support Language
All customer support languages
Bonus bez vkladu
Zobrazit všechny (15)
Středně velké kasino populární v Německu, součást skupiny Digimedia
Complaints about Euro Palace Casino and related casinos (19)
We have conducted extensive research on the we and as a result we have found following 19 complaints on Euro Palace Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Euro Palace Casino a Sporná reputation.
Direct complaints about Euro Palace Casino casino
Delayed payment, status unknown
Černé body: 300
The player was asked to send his document more than 3 times. The support was not helpful at all.
However, the player did no wait more than 10 days before placing the complaint. Later he was ensured he should receive his money in a few days.
Complaints on related All Slots Casino (Stejný vlastník)
Insufficient evidence from casino
Černé body: 4467
The casino paid the player 8000€. Then he won gain 7670€ make a withdrawal and they accused him of playing ins shared environment. The account was blocked.
This answer from the casino is highly suspicious. This general accuse was one from many same and the casino refused to write any details, they also did not provide proper evidence. Highly unprofessional from the casino.
After winning in this casino, the player even got congratulation email, he was unable to get his money without a reason.
The casino did not respond to his emails. Later when he placed official complaint the casino responded saying the player used irregular pattern, therefore, all funds were confiscated. However, no evidence showed.
The casino refused to pay winnings and closed player account with uncertain reason.
The player was accused of playing in a shared environment. That's breaching terms according to the casino and they confiscated all the winnings. However no proper evidence was showed, therefore this is highly suspicious.
A bit more complicated complaint when the player used not own credit card to deposit.
It was friend credit card and he has a handwritten letter with friend approval. The problem is that the casino took a deposit from this card and when there was some balance on the account the simply closed it. Because of breaching terms. They should either return the deposit or let his account open with the balance. However, the evidence is missing.
The player was accused of using irregular pattern. The casino refused to pay win or returning deposit 200€.
The player was not ever of breaching any terms. Also, no proper evidence was shown. The casino has either very strict terms or is trying to accuse the player of random violation. Unprofessional behavior.
Again issue about using 3rd party card to deposit. The casino accepted deposit but does not want to pay winnings.
The casino responded that they would refund the deposit. It is not clear if they did. The player had written approval that he had right to use the credit card, The terms about using 3rd party card are unclear as they not accepted written approval this time but they probably did in past.
However, the casino responded and tried to resolve the situation. They promised the payment will reach players account in few days. It was taking longer than expected from unknown reason, we are still not sure if the player received the payment or not.
Complaints on related Wild Jack Casino (Stejný vlastník)
Černé body: 450
Failed self-exclusion, account blocked
Player requested a refund after he self-excluded himself from a sister casino but was still able to deposit in Wild Jack Casino. Casino replied the requested amount is below withdrawal limit, therefore, the player should've waited for his exclusion period to be over (6months) in order to access his deposit again. Casino refused to return his deposit.
Player complained he had deposited via a bitcoin transaction but the funds were never added to his account. After he contacted the customer service they kept telling him they would look into it. Uncertain case, no more update since then.
This complaint is from 1/2018
Disputed amount: ?? (skutečné peníze) Read more on: thepogg.com
Černé body: 0
Player complained he had self-excluded himself from a sister casino and still he was able to create a new account in this casino. Casino replied that it was true that he had self-excluded himself but he hadn't admitted any gambling problems so only the account in the first casino was blocked but he was free to play in sister casinos. An uncertain case, the player turned to gambling commission for further assistance. No more update since then.
Complaints on related Vegas Palms Casino (Stejný vlastník)
Uncertain case, good regulator
Černé body: 100
Player's money deducted from their account. The casino claims it was due to a payment error.
Player's money was deducted from their account. The casino claims it was due to a payment error and they tried to reach the player for some time. The player states they were never contacted by any casino representatives. The complaint remains unresolved. No update since then.
Casino made it difficult for the player to withdraw money from their account.
The player tried to withdraw money from their account, the casino requested additional information. After sending in all required information several times and chat with one of the casino's managers, the player received their money. However, the amount was slightly higher than requested which left the player frustrated.