Dear radarus,

Thank you for sharing your gaming experience at our casino.

We inform you that the financial department tries to process all withdrawal and verification requests as quickly as possible and strictly follows the established rules. All documents are requested strictly by the current rules of our casino. The speed of account verification depends on how quickly the player provides the necessary documents and on the workload of the financial department.

Withdrawals are processed by the finance department within 24 hours, however, withdrawal limits and the period required for this process may vary depending on the withdrawal method, the status of the player's account, and other possible factors affecting the withdrawal process.

Based on the above, all winnings are paid out smoothly, without delays, and strictly according to publicly available rules that are not hidden from anyone.

Please, if you have any questions or difficulties, contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.

Hi there,

Thank you for your comment. We appreciate it.

Please note deposit bonuses come with certain requirements. One of requirements is that player plays with clean deposits. As a benefit of playing raw we offer to players generous deposit bonuses for their loyalty.

To the Moon!
Mondcasino Team

Dear player,

First of all, we want to congratulate you on a great winning! Great job :)

It's a pity that you faced difficulties with the withdrawal process. From our side, we are sending funds and process withdrawal requests within 24 hours, but usually, it takes just a few hours. The time for further processing depends on the payment system. Could you, please, share your email address so we could check why your withdrawal took so long?

As for the limits for withdrawal, sure, we have a daily limit in the amount of 500 EUR, but users can widen it by receiving a new level according to our VIP program. On the last level monthly limit is 30 000 EUR, so the daily limits also increased.

We wish you nice winnings in the future and we hope the withdrawal process will not disappoint you anymore!

Best regards,
OXI team