Started on 2023.04.23. I have made a withdrawal (154,25 EUR) which they declined after two days on 2023.04.25 and said that they need additional picture of me holding my ID card in fornt of my monitor next to my players account detailed part and at the same time they disabled the withdrawal page for me. I have fulfilled their request on that day (2023.04.25) but they never check/accept my additional photo. On the chat they just lying and promising that they will accept it, first said that this take 2-3 business days, after it has expired, they stated it takes 5-6 business days which expired as well. After waiting for more than 8 days for their acceptance they just deducted almost 120 EUR from my gaming account without any reason, after that they blocked my account too and got an email from them:

"Hello!

Based on the verification result, a decision was made to block your account. The rest of the deposit will be returned within 20 days with a deduction of a commission of 15% for all operations.

According to paragraph Cyber.bet reserves the right to immediately terminate the User’s/Client’s use of the Service and close the Client’s account without prior notice if there is a reasonable suspicion to believe that:

the User/Client has breached these Terms;
the Client is involved or has been involved in fraudulent or illegal activities, including money laundering.

In the event of the application of the consequences provided in this article, Cyber.bet reserves the right to rescind an obligation to refund any amount of funds, deposited on account of the Client, exceeding the number of funds, initially deposited by the respective Client on his/her account."


Obiously there hasn't happened anything that would justify their actions, they just find out a reason for not paying me out. I just want to encourage everyone to avoid them from afar.

Totally incorrect. Try my second withdrawal, got from them first that they need to additional verification, so i provided to them video! of myself, after that they state that they check me unfair gambling which can take up to 31 calendar days. I have placed at them about 10-15 single bets with 40-50 EUR, dont know what to check on this. Also, if you try to close your account, they dont do that, they say if you have pending withdrawal the account cannot deleted. They stated too, that if you delete your account they just simply keep you money so they wont pay you out which is totally illegal. I see in front of myself their answer: "T&C 8.20, company has the right to withhold the withdrawal until blablabla". We know it, see it, its just not fair to the players creating bullshit excuses to not pay out and always referring to unfair T&C. Dont play at them, fully unfair.