Hello there,
We're sorry you haven't received your bonus in a while, we'd like to review the situation. Please provide your ID or e-mail to which your account is registered by e-mailing us: Anastasia.pa@m.catcasino.com and we will get back to you as soon as possible.

Dear noni0706,

Thank you for sharing your gaming experience at our casino.

Our casino has a very developed bonus policy, each player can receive a bonus on every deposit. There are also no deposit bonuses for completing various quests/tasks and weekly no deposit bonuses.

We are very sorry to hear that no no deposit bonuses were granted for your account. Please send an email to support@smokace.com for more information on the reason why your account was not credited with the no deposit bonuses.

We are looking forward to seeing you again! Wishing you good luck!
We are always happy to help you.

Dear player,

If the money does not appear in your player account instantly it is because of your bank.

You can contact Quickwin support 24/7 on live chat or via email at support@quickwin.com, I guarantee that you will get a reply.

Kind regards,
Quickwin Casino

Hey!

Thank you for your review.Sorry to hear about this negative experience with our casino.You can send us a letter to contact@betonred.com with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.

Best regards,
BetOnRed Casino Team.

Hi @noni0706, thank you for your feedback!

For each new player that signs up with us, we offer both a Casino and Sports welcome bonus that you can receive after your first deposit. In addition to those, we have daily cashback bonuses for Sport, Casino and Live Casino. We even offer bonuses to players who want to use specific payment methods, like Skrill, Neteller or Sticpay, for their deposits!

We understand that it was frustrating to not receive a bonus from us after your deposits, but please keep in mind that the more depositing history you have, the more likely we are to give you a no deposit bonus. However, we would love to review your account and see what we can do for you! Please reply back with your username or email, and we will make sure to look into it 😊

Have a great day!

Hi noni0706,

Thank you for sharing your thoughts with us. We're committed to providing our players with an awesome gaming experience and your feedback is a big help in making that happen.

We’re sorry to hear that you had a negative experience with our customer support team and that you didn’t receive a second deposit bonus. We understand how frustrating this can be and we want to make things right. We kindly ask you to contact us at info@luckyheroes.com so that we can look into these issues and find a resolution.

Thanks again for reaching out and we hope to hear from you soon!

Warm regards,
The Lucky Heroes Team

Hello, can you please provide your User name or ID so we can track and check your complaint.

Dear noni0706,

Thank you for providing feedback regarding us.

We would like to apologize in case your gaming experience was not as smooth as expected. Kindly ask you to note that we are trying our best to improve our products and services.

After a closer check-up, our team established that your account was credited with our Welcome Bonuses, and you successfully played with them. Moreover, besides our Welcome Package, your account has also received other bonuses which are part of our standard Promotions.

Please, be informed that our bonuses are issued according to the Terms and Conditions of our Promotions.

If you need further assistance, kindly ask you to contact our Live Chat or E-mail address of the Support Team. Our agents are available 24/7 to help you with any of your inquiries.

Thank you for understanding!

Kind Regards,
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