Dear beretta,

Thank you for reaching out to us regarding the delay in your withdrawal. We understand your concern and appreciate your patience.

To assist you further, could you please confirm whether you have completed the Know Your Customer (KYC) verification process? It is essential for your account to be fully verified before we can process withdrawals.

Additionally, please check the payment method you are using for this withdrawal. Some payment methods may require special verification for first-time withdrawals, which can affect processing times.

If you have any further questions or need assistance with the KYC process, feel free to reach out. We are here to help!

Thank you for your understanding.

Best regards,
Weltbet team

Dear beretta,

thank you for providing your opinion.

We would like to apologize in case your experience in our casino was not as smooth as expected. Please, be assured that we take your concerns seriously and we understand your frustration.

However, please be informed that the withdrawal requests are processed in due course during the working hours of our Financial Department. Moreover, we kindly ask you to note that the appropriate department notifies you via email regarding the results, once the payout transaction is successfully completed.

Our Financial Department acts in accordance with the Terms and Conditions displayed on our website. For more information, you can access there the "Withdrawal Policy" section and read all the relevant information regarding this process.

Please, note that we aim to provide great customer service and ensure the satisfaction of our players. We regret that those standards were not meant in your case.

If you have any questions, we will be happy to assist you by Live-Chat or email address. Our support team is there 24/7 to help you!

Thank you for understanding,
Rolling Slots Casino Representative