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Hello,

this sounds serious and also raises a few questions.

Could you please clarify how you found out the money was sent to a personal bank account? Are you referring to a suddenly missing balance in your casino account, or was there an actual withdrawal that ended up in someone else's account?

Also, and I mean this with respect, it's important that we stay focused on the actual issue. Including deeply personal details or sending pictures of your child might feel important to you, but it won’t help solve the problem and can even make communication more difficult. Casinos, just like any business, usually respond faster to technical or payment-related questions, not emotional appeals. That's not necessarily heartless, it's just how these systems work.

Let’s try to keep things as clear and constructive as possible so we can move forward with figuring out what happened. 🙏

That money no enter in my bank account, so where gone?, and exactly same issue happen to a lot players i have link where people complain about exactly same, transaction complete manual, where?.

Anyway, I filed a legal complaint, so I'm not worried, that money was transferred somewhere, and I suspect not to the neighbor's account, but where I filed the complaint, they will definitely check whose account the 500 euros were sent to.

Transaction timeAmountStatusMethodType20:25:43 29-07-2025

-€500.00

Complete

manual

Debit

You can see here.

In fact, live chat is a robot, you never get answers if it's about withdrawal, contact on WhatsApp, the phone number doesn't have WhatsApp, contact by email, I sent many messages about what's happening and where my money was transferred, no answer, but when I wrote another email, they didn't even notice that that email doesn't have an account in their casino, I said that I had an error when depositing money into my player account, dang, I received a prompt answer, asking for a screenshot of the error, so when you want to deposit money you get a prompt answer, when you want to withdraw, you never get a response.

It’s totally valid to expect a smooth process, especially when deposits go through instantly, but unfortunately, withdrawals are rarely as simple. They usually involve additional checks, especially if something flags the system (new account, high amount, unusual method, etc.).

That’s not to excuse anything, of course. The casino still needs to sort this out and provide a clear answer. But it does help to know that deposits and withdrawals are two very different beasts behind the scenes.

Let’s see if they respond soon.

Look, what writing in they website : Please note that no document verification is required to deposit, play, or withdraw. You can fully enjoy our platform, WITHOUT ANY VERIFICATION! Happy gaming!

(unless otherwise stated)

Yes, i wait to see what will do police, but even is good becouse lolly bet now enter in police attention.

Sent complain to national police too, to tv post too.

And look what traffic have in website, so have no too many players, is normal if all players no get what they won.

Surely keep us informed about everything, please. We'll wait for the updates.

Of course, I will keep you updated on the situation.🥰

You're right, but to steal money from your account in front of your eyes, I've never seen that before in any casino, he basically stole my money right when I was uploading the documents for verification and so shamelessly, it appears in my transaction that the money was transferred, completely manually, since it didn't reach me, it's clear where he sent the money, to their bank account, I've never seen so much courage and insensitivity in any casino.

Basically, he has no excuse.

 The situation is complicated, that is, outright theft, honestly I don't have to wait 14 more days, because I was unable to submit the request to withdraw the 500 euros, because they stole the money from my player account before I could submit the withdrawal request, as a result I had no money to withdraw because they stole it from my account and left me with a few cents.

So, I didn't make the withdrawal request for the 500 euros, they did it directly without my consent, and they sent the money to their bank account without responding to any of my messages.

News, friends : Reply from Lolly Bet

3 hours ago

Hello,

Our records show that you never made a deposit and created several duplicate accounts to claim the same no-deposit bonus multiple times. This violates our Terms of Use (multi-accounting and bonus abuse).

In line with those rules, the affected accounts were suspended and any bonus-derived winnings voided. No personal funds were taken.

If you have further questions, please contact us only from your single, verified account via the KYC centre on the Lolly Bet site (not through WhatsApp).

Lolly Bet Support Team

My reply :

1. Prove that I have duplicate accounts.

2. When you replied to my email and canceled the withdrawal of 150 euros, you did not specify anything about the deposit, the only reason for canceling the withdrawal was that I had to verify my account, although on your website it says that we do not have to verify our account for withdrawal, deposit or play.

3. You have no excuse and no right to withdraw money from my account without my consent, you withdrew 500 euros from my account, and as a result I did not have time to send the withdrawal request, because you left 7 cents in my account, you took everything, a self-respecting casino does not do something like that.

4. There are so many complaints against you, from players who deposited and you withdrew money from what they deposited, for example a player deposited 200 euros and only 144 euros entered his game account, do you want me to deposit?, why?, so you can take that money from me too?, your bonus had turnover conditions, yes?, I fulfilled the turnover, what I won over is my right, I lost a whole day and no one gives you the right to withdraw the money I won from my account, without my permission.

By the way, you had the option to contact players via WhatsApp, but you removed that option a few days ago.

You never want to respond to any player, not just me, in email messages, it is known that lolly bet does not respond to messages and the support leaves much to be desired.

So i cant contact you by mail, i did sent you over 25 mesages, you replied me even once?.

So the question now is if you really have multiple accounts, as they say?

That is really a violation of the terms, and they are allowed to do that if no real balance was taken.

Please explain more if possible.

No, in lolly bet i have only one account, but lolly bet tell that to all players which complain about no get they money, lolly bet need have proofs, or the proofs no exist, i have many gmail, but lolly bet mixed up, and confused my gmails accounts with accounts on site, i requested proofs as i have multiple accounts in website, they cant give proos becouse is a lie., me when i talk, i do that with proofs, but lolly bet, never put proofs, just use that with multiple accounts for escuse they fraud, i saw comments from others players which get same answer, is standard answer from lolly bet as they have multiple accounts, but no have proofs for that.

I don't have multiple accounts at any casino, so how did I have the courage to ask for my money if I knew I had violated the casino's terms? It doesn't make sense, but as you can see in the message, I asked Lolly Bet for proof that I have multiple accounts, they didn't respond because they don't have proof, this is one of the methods Lolly Bet frequently uses to avoid paying out winnings, I've noticed a pattern in using lies with multiple accounts.

How could I file a complaint with the police if I had multiple accounts?, I've been playing at casinos for some time and I know the conditions about multiple accounts, so lolly bet is lying with all their might, without any proof, why doesn't it show me proof that I have multiple accounts?, because it doesn't have proof, right?.

But it is the only casino that stole the money from my account right in front of my eyes, and I've seen comments on the internet, many who have suffered the same, they took the money from their account right away so shamelessly, other players deposited 200 euros for example and from the start they stole from their balance, that is, out of 200 they received 144.

Multiple gmail accounts, we all have them, it's our right, we use one for paypal, another for the bank, you don't use the same email from the bank with the email from the casinos, because I had a surprise, I closed 4 cards, money was disappearing from my bank account, I complained to the bank and I got my money back, but lolly bet, confused the multiple gmail accounts with the multiple casino accounts, but without evidence they are just empty words, when they accuse, they have to prove.

And I played in casinos in my country, I always received my winnings, promptly, because the payment system is so simple, you just approve that you agree to pay the transaction fee and the commission related to the winnings, click, and you have the money in the bank instantly, in real time, now after this lolly bet joke, I only play at casinos in my country, where I always received my money without hidden motives and lies, a casino that truly respects itself and has value, does not stoop to such a low and shameful level.

By nature, I am an honest person, and I like to be surrounded by people like me, the kind of people Lolly Bet, honestly make me feel nauseous, I mean they made me so nauseous that I don't do all this to get the 500 euros, I noticed that I am a great value for Lolly Bet, but I do it so that other players know that if they play at this casino, they will get absolutely nothing, but lies and wasted time, I just wish all players would know and run away from this casino, I know how it feels when you are happy that you won, and in the end you are disappointed.

Just think, I have over 20 dogs, gathered around the street, I have seriously ill parrots, a rabbit, a cat, a guinea pig, and I take care of the bulls with my own money, and I love them immensely, so a man who does this doesn't die for 500 euros, but, I love honesty, everything I do now is not to get the 500 euros, I do it so that other players know what awaits them if they play in this casino.